FAQS Spring Sounds Cancun 2019

  • Spring Sounds Cancun is a full month of wild parties from February 28th to March 31st.

  • You must be at least 18 years old and must to show a valid ID with photograph.

  • We will announce the artists gradually! Check this site regularly or subscribe yourself to our newsletter to be the first to receive the news of this Spring Sound Cancun 2019.

  • You can get Open Bar tickets, Bottle Service or the Party Pack Spring Break 4 Nights at www.mandalatickets.com with the best price guarantee.

  • You can get information by phone, but in order to confirm a purchase it is necessary to complete your reservation through our ticketing site: www.mandalatickets.com

  • Ticket Purchase Support:
    9am – 8pm Mon-Fri  and 9am – 2pm Sat (Cancun Time)
    +52 998 883 3333 ext. 115
    Email: reservations@mandalaticket.com

  • You can pay your tickets online with a credit or debit card. If you are using a debit card, make sure you know your daily withdrawal limit.
    IMPORTANT: You must present the credit card at the door in order to validate your reservation.

  • It is mandatory that the cardholder presents himself since it is necessary to present the card used to reserve and an official ID in order to validate the reservation.

  • Immediately! Once you complete your online reservation you will get an email with your e-ticket or confirmation.
    The day of your reservation all you need to do is to show that email with your ID and the credit card used to book at nightclubs´ door starting at 9 PM. Your e-ticket will be validated and you will receive an Open Bar bracelet, your VIP Table Reservation credit or your Party Pack booklet, depending on what you reserved.

  • If you already checked your spam folder and definitely have not receive your e-ticket please write us to reservations@mandalaticket.com

  • In case that you have a pending charge is because your bank may put a hold on your credit card even if your order didn’t go through.
    Please contact us to reservations@mandalaticket.com to confirm if the order was completed or not.

  • No. Only the reservation holder can pick up the tickets by showing a valid photo ID and the credit card used to book.

  • As per our Terms and Conditions, all sales are final and refunds or cancellations are not applicable. However, you can request a change of date of the tickets with 48 hours’ notice before the date of the event.

  • It is easy to answer: When you book with us you get the BEST PRICE and EXCLUSIVE DISCOUNTS!
    Do you need another reason? Well when you book through MandalaTickets.com it is like booking directly with the nightclub as we are the official ticketing site of the best nightclubs in Cancun.

  • No, your tickets are only valid for the dates of your purchase. However you can request a change of date with 48 hours’ notice before the date of the event.
    If you purchased the Party Pack Spring Break 4 Nights you have one week to use all the coupons.

  • Changes of date applies with 48 hours in advance to the original date reserved. Extra charges may apply.
    As it is mandatory that only the cardholder can validate the reservation it’s not possible to change the name of the reservation.
    You must request any change in your online reservation by email with 48 hours in advance to reservations@mandalaticket.com

  • An Open Bar ticket gives you the access to the venue and domestic drinks (from 10:30 pm to 3:30 am)  from a selected spirits list like domestic Rum, Tequila, Vodka, Draft Beer, Classic Cocktails and Juices.
    It does not include top shelf brands, neither bottled/canned items.

  • When you book a table through MandalaTickets.com you get:

    •         Access to the nightclub (each table has a specific number of covers included, extra guests will be required to purchase extra covers).
    •         Table* in the zone reserved.
    •         The total price you paid is credited to buy bottles or individual drinks from the menu.

    *Each nightclub reserves the right to release your table for resale if you have not arrived by 12:30  am on the night of the event.

  • With this package you get 4 Open Bars to use one per night:

    Open Bar #1 | Valid for The City or Mandala Beach Pool Party
    Open Bar #2 | Valid for Mandala or Palazzo or Dady’O
    Open Bar #3 | Valid for Mandala or Palazzo or Dady’O
    Open Bar #4 | Valid for Mandala or Palazzo or Dady’O

    You also get extra coupons for benefits  

    1 Cover to Mandala.
    1 Cover to Dady’O.
    1 Cover to “4 Loko” Pool Day party at Mandala Beach Club (only Mondays)
    1 Dinner at Señor Frogs (special menu, drinks not included)
    1 Special gift
    Special discounts at the restaurants in the zone

    **The benefits are not interchangeable for cash; you can use or dismiss the tickets.

  • Of course. You can upgrade your tickets in order to select the parties and nightclubs of your preference.

    Open Bar #1 | The City or Mandala Beach           Cannot be upgraded
    Open Bar #2 | Mandala or Palazzo or Dady’O    $10 USD upgrade for The City or Mandala Beach
    Open Bar #3 | Mandala or Palazzo or Dady’O    $10 USD upgrade for The City or Mandala Beach
    Open Bar #4 | Mandala or Palazzo or Dady’O    $10 USD upgrade for The City or Mandala Beach
    You can pay the upgrades directly at door.

  • Sure, you can book tickets for you and all your friends.

  • You can always call us to this number:
    +52 998 883 3333 ext. 115 or 138
    9-5 Mon-Fri and 9-2 Sat (Cancun Time)